Customer Testimonials
Adam was very accommodating. Your survey instrument is poor as this is my fifth attempt to submit. It keeps erasing my input.
I worked with Byers Porsche to purchase an SUV. The complete transaction was done via internet and telephonic means. The total experience was extremely positive as every person I dealt with was courteous and professional. In particular, my salesman, Justin Paskey, was very attentive and hardworking. His low key and professional approach made the whole process easy and void of any stress. I have only positive words for Byers dealership based on my personal experience.
I have owned my 17 Outback for 5 years. Every single service call in that time has been spot on. Real customer service! Rare these days
Quick, clean, courteous. There is work space for me to use while I wait for my vehicle. I’ve never had a bad experience with Byers.
Derek Hall was a pleasure to work with. His boss I didnt catch his name was very helpful also right down to the finance guy all good.
Derek Hall did a great job through the sales process and having the Jaguar FX ready.
Purchased a GMC Terrain, just what I was looking for was extremely clean and had everything I wanted. Scheduled an appointment to look at it and Derek (salesman) had already pulled the car, filled the tank up and made it a very easy transaction. Would recommend and do business there again. Thanks Derek! Thanks Byers!
Subaru service is always excellent! Nelson in Subaru is the best and let me ride his scooter while I waited
Awesome… They take care of customers and employees as I have seen evidenced by there ability to keep their employees… Loyalty!!!
Professional, friendly, and reliable service Also great communication. Clean waiting room and refreshments are available
I don’t think I can do any better than to take my car to someone who I know will take care of the problem and not worry about it
I’m always satisfied with the service, attentiveness, and kindness I receive at Byers Subaru. I appreciate just showing up and getting my car serviced without an appointment.
Took care of my car that had been damaged by hail..thanks Chuck Greene for your help. And all involved in taking care of this issue..I will definitely return to Byers for my next car..
It was a pleasing experience. The people were nice and I was out in a few moments. I did not finish my experience but did receive a call to see how I was doing. This call encouraged me to give the review.
Steve at Byers was very attentive. He even reached out to the previous owner of the Porsche I was looking at to answer my questions. I would definitely buy a acr from them.
I brought my 22 Ascent into service on a recall. Byers was prompt and pleasant in providing the necessary service to my vehicle.
We have ALWAYS been satisfied with the quality of work & service at Byers Airport Subaru.
Derek Hall did a great job assisting me with the purchase of my new vehicle. It was a very efficient process, which I appreciated.
Great service quick and easy process Happy staff to deal with Customer care is great
Byes Airport Subaru did a great job in fixing the transmission problem of gear shift not going from PARK to Reverse.
This review is specifically for Ashley Ross in the service department. Extremely helpful and always communicates if any problems may arise during service. Highly recommend the dealership as a whole and look forward to many years of business with them!
Easy to get an appointment and service was completed on time. My service tech did a great job telling me about the 60k service I was having done and what it would cost. A great experience!
Service representative great. Remembers whom I am. Engine clean and car was washed. Will go back for 6 month check..
This has to be the best dealer experience I ever had. I was interested in a very niche car, but was 1.5 hours away and Steve said he would hold the car for me until my arrival. Lucky for me as there was someone else there waiting to see/purchase the car. Steve was very knowledgeable and helpful with zero pressure. Trevor in the finance department was the same. The longest part of the transaction was me making up my mind regarding the purchase. I will not hesitate to recommend Byers Import to anyone! Thank you again for your assistance in ...
Ken Hibbitt, sales manager, was exceptional in sharing his time and attention to our concern. He recognized the problem and after an hour or more of his personal involvement, he ordered and received the necessary correction part in a very timely fashion. The new part was installed in appropriate time frame and we left with a fresh car wash.
Service was quick and easy however someone wearing overwhelming cologne was obviously in my car at some point in time leaving a horrible lingering odor for several days. It still isn't gone.
Efficient, friendly, professional. Have yet to have had any trouble with anyone. Will recommend to others.
I appreciate all that was given me by the service provider! He was knowledgeable ,friendly and helpful.
All went smooth from Thomas Answering questions while booking appt , reminders , and checking in , courtesy car and pickup . . Happy with my Subaru and Byers totally .
Wonderful service, very accommodating. I would recommend Byers Imports to anyone! The staff also was very pleasant. N
Needed to have the valve box replaced on the CVT transmission, at 85,000 miles. The staff were very accommodating, lesbian, and professional, and the work was completed in a timely Leander as promised.
Byers Airport Subaru and their service department came highly recommended while searching for an Outback. Six years on, I can concur with overall experience.
Scott was very helpful as was Tim when Scott was unavailable. Justin and others I met once arriving at dealership were extremely nice. I would highly recommend Byers and I love my awesome 2014 911 Carrera S.
I purchased a pre-owned car without seeing. The description was spot on. I also, traded in a car and they paid a very reasonable price. All in all every employee at Byers was awesome! I Highly recommend them.
Very helpful - polite associates - made the stressful situation very less stressful - made it a very positive experience
Maintence chk in very easy & professional. Annual maintence completed in a few hours & car was washed. Didn’t see one new car in an empty showroom but just a sign of our times.
They are always kind and courteous as well as taking excellent care of our car.
Great repeat sales man Brian who I’ve known for years. This used 2019 is the seventh Subaru we’ve done for family and friends. Easy process. Confident and professional experience.
Very nice experience. very professional, and kind. I am so glad i decided to go with a Subaru. Thank you Derrick !!
Met Derek and purchased a vehicle within a few hours. The process was simple and easy. Derek was very understanding, professional and courteous. We quickly worked through financing and with a few minutes found us a great rate.
I love my "Airport Subaru" folks! They are friendly, efficient, courteous, keep me alert with my 2017 Outback maintenance updates via text messaging while waiting in their showroom, and their prices are always reasonable! Buying a Subaru in April of 2017 was the smartest choice I ever made regarding the purchase of an automobile! Although the showroom is bare of new vehicles, currently, due to the current pandemic environment, they DO get in new vehicles and sell them immediately; they never get to touch the ground! However, I do miss looking over the latest auto merchandise when I am there! ...
Pleasant people to deal with I feel confident when I leave my car treated righ
I expect as wash with my service. I didn’t get one and it was a sunny day.
Might have been the easiest car buying experience ever. Derek was very professional and even put my Bengals license plate holder on my purchase even though he's a Browns fan Thanks Derek.
Everyone who works there is so helpful answers your questions advise you of additional service and generally makes for a good experience
Byers Subaru service got me in within a couple day. There salsa department up dated me on the statue of the electric Subaru Solterra.
Matthew was very courteous and efficient. Work done in a timely manner. Car ready when promised
Angela was very prompt to take care of my visit for new tires and alignment. The only negative response is calling in to the service department and getting someone to answer. If you leave a message for a call back it may not happen.
Derek was very helpful and responsive. Made the process easy and relatively quick. Would definitely recommend.
Great quick normal service. Comfortable waiting area. Friendly helpful service advisor. Easy to schedule at convenient time.
Did a fast and good job for an oil change and a 15point inspection the car wash was a little better the last time.
Thomas always checks my car for head to toe, never have to worry about my car being ready for trips
Awesome dealership no hassle great vehicles thanks Derek for putting my Daughter in Her Jeep
Thomas was fantastic to work with for my 30k mile inspection. He and the service manager took the time to talk with me about the tow package I had installed and compared it to their package with new turbo engine on the 2021 Outback. The trade-in seed has been planted!
No appointment, they fixed my tire puncture right away. It was an emergency, I called and they told me to come on in. Did not charge me!
This is the third car I have purchased from Buyers Imports and each time it has been a good experience. I would recommend them to my friends and family. Derek Hall treated me right and I will go to him again.
They always seem to make time to service my car when I need it . That’s saying a lot because I work a hectic schedule and they always accommodate me nicely. As well as can be expected
Got my 60,000 mile review, great treatment, and my car runs like new. It was great dealing with them. Very satisfied!
Clean and prompt service no issues happy to answer any and all questions on service or sales
First visit for a 6,000 mi. Maintenance check was top notch, service manager was attentive and pleasant. The dealership delivered on communicated expectations. I’ll be back.
I was very satisfied with the service and kindness extended to me by Nathan in a stressful time for me while on vacation. Thank you kindly.
My last three cars have been purchased through Byers. They are accommodating and helpful. Their service is great, too! I’ll be back again I’m sure.
Byers is the best and the Service Department does their work with excellence from the moment you arrive and until you drive off the lot!
Had the best experience ever purchasing a car from this dealership. Very laid back and Dereck Hall made me feel like I was at home. I would definitely buy from you guys again. Derek was very informative and upfront about everything. He is the go to man for sure.
Derek was very professional, no sales pressure, excellent service. I would buy from them again.
The staff is, and always has been, wonderful to work with. I had 2 recalls to check/fix on my Crosstrek and set up an appointment that was very convenient for me. The young man who checked me in and out was very friendly and knowledgeable. I'm sure the techs and mechanics are also because my car always runs great.
This was my first time buying from Byers Imports, I have often used their VW service area for my previous two cars. I saw the car I was interested in buying online and it was a great deal. Derek was my sales specialist and he did a great job of having the car ready for my test drive when I arrived and he was a pleasure to work through the final deal with.
Trustworthy service-Thomas is sincere and genuine and . Thomas thoroughly explains the services and how they prove to be the most effective care for optimizing the utility of my vehicle.
We called about the used Acura over the phone and it was the exact condition that Derek explained to us! This built our trust immediately!
This is my second time purchasing a vehicle from Byers Import, excellent service and products. My Sales Specialist Derek Hall extremely professional, knowledgeable and will go Above & beyond to make the process very smooth! Thank You!!!
Excellent service, well run dealership, no high pressure salesmen/women lurking about. The car is everything that was promised in the online advertising. Highly recommend!
Excellent service from discussion on phone with service manager to ease of leaving with knowledgeable service tech Ashley. Completed as promised in time predicted. Very professional
I was very pleased with the service I received. I appreciate the phone calls and knowing what was being done with my car. I also appreciated the heads up about needed maintenance in the future. The one thing that aggravated me is that you disconnected my remote start!!! I live 40 minutes away and I don’t have time to go back! And when I called about it, I have yet to get a return call about this. My car was awfully frosty this morning. 😡
Derek you as very helpful with all aspects of my vehicle purchase. He took the time to show me features of the vehicle and was professional and courteous.
Derek did a great job helping me out with everything that I needed during my buying experience, was super flexible with meeting times and was flexible, fair and reasonable when halfway through the process I ended up also needing to call an audible and trade in my vehicle as well. Super easy experience, 10/10 would recommend.
Everyone at Byers made the buying experience so smooth! We wouldn’t hesitate to buy from them in the further! Thanks to our salesman Derek for all his work making for an easy trade!
Derek responded almost immediately to my email even though it was after hours. He had the car ready for me to test drive upon my arrival. He made the process streamlined, pleasant, and was very thorough and professional.
Contacted the dealership after finding the car on their website. I asked for the car to be held for a few hours so we could test drive it. Upon arrival, the car was pulled and ready for our test drive. We worked with Derek Hall, he was friendly and professional in explaining pricing (even with our pre-approval). Heath Maynard took time explaining the paperwork and extended warranties and there was no pressure to add anything we didn't want. The entire process was quick (more so than any other dealership I've bought from). I would return in a heartbeat ...
I had tire rotation and oil change done this week. I also had a couple of little issues that they fixed quickly. Thankful for good service!
Service was good. I do recommend Byers for service. There car advisors are knowledgeable and friendly. I will continue to use Byers in the future.
I am pleased with the service department at this location mainly because of Thomas McLymont. He is extremely helpful and considerate. He goes above and beyond to make sure my car gets the best service
Purchased a vehicle recently. Steven Serrano was great! His professionalism and follow through made for a great experience. I’d definitely do business with Steven again. He’s an awesome representation of Byers. There’s not enough Stevens in the biz today..
Recently bought Toyota Highlander XLE. Only dealt with Derek. Felt comfortable and was treated very professionally. Only disappointment in the vehicle is we never got a list of all the bells and whistles the vehicle had. We we’re pleasantly surprised at some of the things it did have but found out when we got home it did not have sensors in the front to aid in parking nor does it have remote start. This was our responsibility to check before we bought the vehicle, however, we had tested another XLE the day before that had both of these so ...
Tim is AMAZING and very tan. The service was great. The weather was cold that day . I brought my dog to the dealership. Her name is Elizabeth. This now meets the 25 word minimum requirement for this review to be posted.
Great experience, Derek was very easy to work with and listened to what my goals were. He did not push me in direction of any particular car.
One of the best buying experiences we have had. We are located out of town and I found the car online. I talked with Derek throughout the week on getting the entire process setup. There were a couple cosmetic issues with the car but Derek went above and beyond in getting those taken care of for us. Everything was ready when we arrived to pickup the car. I would absolutely recommend Derek and Byers Import to anyone in the market for a new vehicle!
Our buying experience was outstanding. We are from Michigan and found the exact vehicle we were looking for online. Our salesperson Derek was very professional and great to work with, from our initial contact through delivery everything went smoothly. Tony Cooke handled all the paper work explaining all our options and did so in an efficient and non pressuring manner. I would recommend Byers Imports to anyone looking for a great vehicle at a fair price.
Salesman Derek and Sales Manager Rick were exceptional - They treated me with respect. The car was in the middle of detailing when I arrived, I was short on time and really could not wait and Rick walked me back there and told them to stop, a customer wants to drive this car. Customer first with this guy and thats what makes a good business. Highly recommend Derek and/or Rick. Great job gentleman!
Had an amazing experience with Derek and Mike who helped us find our first official family vehicle. The care was personable, attentive, and extremely courteous.
One of the best, Auto buying experiences. Derek Hall was my Salesman. Everything was exactly as Derek describe, this was my four car that I have bought from Byers and all of the experiences where great. Mike Staley
We are very appreciative of the care and service we received at our visit to Byers Imports. We bought a great car, Thank you Derek!!!
I submitted a general question on their website after finding a vehicle I liked and I corresponded with Derek from there, one of their sales guys. He was attentive, he listened to my situation and was very professional and prompt the entire process. I bought it online, sight unseen, as is. After delivery was scheduled Derek noticed a rear light cover was cracked. He called me right away and told me about it and had already ordered a replacement and had it sent to me. That was more than he had to do and I appreciate his integrity.
We have been looking at Jeeps for weeks and randomly my fiance found one on Byers website. We still looked around at other places and this was the last place we stopped at and we're like oh well we can test drive it. Never thought I would fall in love with it or that the price thatwould be so good or that I would be approved for the loan. Derek was amazing and what I mean by that is he didn't come across like a lot of other salesmen. He wasn't pushy when I needed space and ...
One of the best, if not the best Auto buying experiences I've had in my life. Derek Hall was my Salesman. Everything was exactly as Derek described & he went out of his way to make sure I had all requested info. I received a fair offer for my trade in as well. I wouldn't hesitate to recommend Byers to anyone for an Automobile purchase.
Had a great experience getting my new BMW. Derek went out of his way to answer all of my questions and concerns. The next day followup was extremely appreciated.
I enjoyed working with Byers! My sales person Derek Hall was AWESOME! I talk with him over the phone and he walked me through every step of the way (from application online to a i person visit) he even videotaped the vehicle and sent to me when the dealer was closing for the day). Ahis exceptional service made me purchase my vehicle from Byers. Although I visited other dealers for the same vehicle, Dereks service was authentic and professional. I had to purchase my vehicle from a dealer that knows how to treat their customers. Once i visited the dealer ...