Customer Testimonials | Byers Volkswagen in Columbus, OH

Steve Serrano helped me get the car I wanted. He was simply superb. The buying process was smooth and easy. The car has turned out to be in an excellent condition. Thank you

I’ve been a very long customer at Byers (15 years!), bought multiple new Porsche cars there. Emily at Porsche Columbus Service is a gem. She goes above and beyond in helping address customer needs. She’s extremely knowledgeable in her role and I hope Byers ownership sees this post and appreciate how important of an asset she is to their team.

We had the pleasure of working with John Smith. He was great! Knowledgeable, attentive, and not a pushy salesperson, which we appreciated! We would definitely ask for him when we are in the market for another car. He kept us updated at each step and made us feel that he valued our business. We purchased a used Tesla X and I was a little worried that I wouldn't know what all that car could do, but John asked Steve Serrano, who knows Tesla, to go over it with us and he was very helpful. We left feeling very confident. ...

We're from Iowa and traded a Q5 for an eTron in 2021; Bart and Brian were excellent. The process, from paperwork to delivery/pickup, couldn't have been more smooth and professional. 4 years later, we're shopping for another Audi locally and realize just how lucky we were to have such a great experience at Byers out-of-state. We look forward to potentially doing business again. Thank you!!!

I had spent 2 1/2 weeks at 4 to 6 hours per day searching for a replacement Ford Explorer that had been totaled by a teenage drive with a learner's permit. While there are a yon of XLT models within the price range, I had a set of conditions needed to serve as a suitable replacement. I did a couple of potential vehicles but 1 didn't quite hit all the required checkmark boxes and the other was at a lot whose manager fit the "yutz from hell" description. Enter Derek from Bryers Import Used Car Department. He had an advertised vehicle ...

I highly recommend Byers Imports for all Pre-Owned vehicle needs! My wife and I had the pleasure of working with Mr. John Smith. It was chilly and raining, but John and the team prepped 3 cars quickly for test drives. He professionally answered our detailed questions and made us feel at ease. Two hours later, after all the coffee and water we could ingest, we drove away supremely happy in our new Toyota Camry. They made the buying process easy and pain free. Whether at the beginning of your search, somewhere in the middle or even at the end, give John ...

I had a wonderful experience at Audi Byers. Everyone was friendly and approachable, making the process smooth and easy. I particularly enjoyed working with Brian Snow, who is a knowledgeable Audi Specialist. I’m proud to be a part of the Audi Byers family.

I just purchased a Q8 Audi and couldn't be happier with the experience. This is my second Q8, but the first one from byers and the staff was so friendly and professional very knowledgeable. Hunter did a great job as well as Rachel in finance and the whole dealership was very friendly and professional. I would definitely recommend a dealership.

My wife and I had an amazing experience with Patrick in sales and Nathan in finance when purchasing my A5 Coupe. Pat was in contact through the entire process and was willing to send extra pics and videos last minute before we hit the road. It was well worth the 4 hour drive to have great service and amazing experience. Oh.....They even sent us to the best gyros in the city right up the road. Thank you Byers!!

The whole buying experience was one of the best I’ve ever encountered. Everyone was extremely helpful, experienced & accommodative. When they said they were going to do something, they did it. Thank you Byers.

I highly recommend this dealership. This was hands down the best car buying experience I have ever had. Jerry Entingh was fantastic to work with, candid, and helpful. This will be the first dealership I look to in the future for any vehicle purchases.

I would definitely recommend buyers imports to anyone looking for a new or used car. They have a great selection of high-quality vehicles. I purchased a used 2019 Mercedes C 43 AMG from them roughly a year ago. The purchasing experience was very smooth and hassle free most of it can be done online. Most recently I had damaged my front right rim from a pothole on I 70 I contacted them in order to get it repaired and Steve the service manager provided some of the best service I have seen from a car dealer. I had a very tight schedule due ...

My dear friend who is an elderly lady was in Columbus shopping from out of town. Her car started acting funny on the ramp onto 270. She limped her car to Hamilton Road and found Byers Imports. Steve Morris, the Service Manager, helped her with her Ford on a late Friday afternoon and even provided her a loaner so she could go home. Dave the mechanic explained thoroughly what was wrong with the car. I cannot thank Byers Import and these two for going above and beyond to help her!

I got in a jam when my current car brakes gave out after 227,000 miles. Stopped in and talked with Thomas in Service about a repair. He was very forthright and had a tech take a look but thought the repair would be more than the value of the car. In the mean time, I talked with Sean McKinney. He was straight forward with me but not overly pushy as we discussed new cars for me. We talked about what I was thinking and he made some suggestions. I ultimately test drove a vehicle and went home to think about it. ...

I brought my Audi in today for an oil change and to get a part ordered for a recall issue. I was given a loaner car upon request. Everyone was very nice, things moved quickly, actually faster than I was told. I was even sent a video of my car during inspection. Well done, Byers Audi, I will be happen to return in the future. Thank you.

Hunter Jepsen was very friendly and professional. Very happy with our experience with them.

I’ve always wanted an Audi. My journey to getting an Audi began almost nine years ago with a visit to a competing dealership in town. After a disappointing experience with sales at that place I swore off Audi altogether and ended up with a different make and model. Fast forward to 2 weeks ago I was in the market for a car again and decided to give Byers Imports a chance. From my very first interaction with Hunter Jepsen I knew this experience was going to be different. We’ve all experienced at one time or another a pushy sales ...

Very good experience!! Our salesman Sean was very helpful and very prompt at responding to any questions we had. Everyone at dealership was extremely nice. Would definitely recommend for your next vehicle purchase!

Need an option to give more than 5 stars - This was our best car buying experience ever. We purchase a vehicle and traded in our vehicle. HUNTER JEPSEN was our Brand Specialist. He is knowledgeable, polite and prompt. He addressed all of our questions without any purchase pressure making for a really fun experience. His brand knowledge and passion for these vehicles was highlighted as he discussed the features & options of our new vehicle. His communication was outstanding before, during and after the sale. He even stopped by our home to pick up paperwork, saving us a second trip ...

If I could give this team more than 5 stars I WOULD! I have bought A LOT of cars and own a lot now, 18, and this by FAR has been the best and easiest purchase experience EVER! I have never seen customer service like this before, my salesman, John Smith, was OUTSTANDING! He IS the true epitome of customer service going so far as contacting prior owner and picking up a part from them they had forgotten they had. This saved me HUNDREDS of dollar and finding it used is impossible in good condition. He also complied with every crazy ask ...

Extremely smooth deal for a used car purchase w/trade-in. Pressure-free transaction with fair pricing and excellent customer service from Chuck (sales) and Rachel (finance). This was probably the easiest, most trouble-free car purchase I've experienced. I think we were in and out in under 2hrs! I would not hesitate to purchase from Byers Imports in the future.

Friendly attentive staff. Expensive repairs but quality work.

We have enjoyed our relationship with Byers since buying our vehicles there.

Overall disappointed. They tried, however true vehicle mechanics that actually look beyond the computer diagnosis or visible stuff seem to be few & far between.

Fantastic experience as always. I've been buying vehicles here since 2006 and plan to for many years to come.

SEAN MCKINNEY went above and beyond to help me even though we knew I probably wasn't going to end up purchasing my vehicle from him. I was referred to him through the Costco auto program (the current closest participating dealer which was 200 miles away from me). He answered all my questions via phone and text, looked up information for me, did not pressure me, and made the whole process low stress. He was available and there for me if I decided to purchase through him and was more than happy if I didn't if it made sense to ...

They provided fast and complete service.

Ava is absolutely amazing! She is the one to talk with if you want to learn more about how you will enjoy and appreciate purchasing a Subaru!

We are waiting for them too call about the left light bucket cause the light goes out. So we are waiting for then too call us and tell us it's in so it can be changed. They had my car first time for good while now we need light fixed left side

Audi service is the best I've ever encountered.

I have had my suv serviced several times at Byers imports. A man named Steve Morris has always helped me. Steve has always given me the best customer service. He is friendly Knowledgeable, honest and makes you know you are in good hands. Guys like Steve are one in a million and This comes from a always satisfied customer

Byers has always provided awesome service. Send me some free stuff!!

My son-in-law was happy with his service on his VW RS

Great staff

Had a fantastic experience at Byers Imports, specifically Audi. Hunter was incredibly helpful and made the purchasing experience really easy. Car buying isn’t my favorite thing to do, but this was a really positive experience and I would recommend the dealership to anyone!

I had a very nice experience and the people were very nice to me

Collin provided great service! He was quick to respond and explained everything about the Volkswagen Tiguan in detail. He was polite and didn’t rush or pressure me during the sales process. The building was clean and accommodating. Thanks for making this a great car buying experience!

Great experience with Brad on the Subaru side!!

Working with Hunter and the team at Byers Audi made the car buying process so easy. He has even been available and happy to help after the sale was completed. This is why we will continue to buy our cars and have them serviced at Byers.

Brought the Subaru for repairs

Got my Porsche in an oil change an service done, nicely washed and cleaned, Tim was very helpful an on a Saturday too!!! Nice 👍🏻

I purchased an Audi Q7 a few months ago from Sean who was great. No pressure—he was easy to work with and made me feel comfortable. Today I had service on the SUV and once again, excellent service. Tristan was friendly and kept me informed on the status of my vehicle. I am a Byers customer for life!!

Just got a Volvo and was really confused how the key and push start worked. I drove in panicked and they were SO awesome to bring a Service Tech out to help me! Excellent service. Great people!

Solid Porsche online Parts Department. GREAT SERVICE. Ask for Russell if you have to call.

Very friendly staff

We custom ordered our Forester! Arrived sooner than expected. David showed us how it works. We will return for a "Love Encore" visit to ensure that we understand bells & whistles. We will return there for maintenance as well. David did a great job of explaining so many things when we ordered, such as the color. The color really mattered to us. Love Subaru; excellent dealership.

I cannot thank the staff at Byers Imports enough for helping me upgrade to a better vehicle for my family's needs. Not only did Sean and Shane work with me endlessly to find the right fit and trim package, but they also guided me into great decisions without being pushy. I have never had an experience at a dealership or buying a car like I did at Byers and I would highly, highly recommend them to anyone. Very fair pricing and trade in values. Financing was a breeze and they also took a lot of time to walk me ...

Ellis and Caleb are so awesome. I'm so glad they are helping me with my car. The whole service department are amazing!

Very nice people and dealership

Worked with Yasser (sales) and Boone (manager) both were great, straight forward and got me in and out quick. couldn't be happier!

They are terrible at answering their phone. I shouldn't have to call multiple times on several different occasions just to get someone on the phone in their service department. I do not care if you are busy, hire someone to answer your phones if so.

Great

amazing

Horrible customer service

The place is nice and clean. But they had alot S80 their. The people were friendly. Nice place.

Service department is friendly and efficient. They keep you informed of progress via text. The have nice waiting facilities.

Awesome dealership worked with Derek on purchasing this Jeep for my Daughter ask Him to look it over and drive it for me ( we live 2.5 hours away ) and let me know about it. Made the deal over the phone hassle free!! Went up and drove it and it drives even better than he described! Worked with Heath on the closing of the deal did not push me to finance through them like all other dealerships I have been talking with!!! Thank you Byers for a painless transaction!!!!!

Excellent customer service! I was able to reserve a Thule. They quickly installed it and when I brought it in for the return, they washed my car!

Purchaaed porsche and live the car. Called back to discuss the warranty awaitibg a return call

Eva is great to work with and answers all your questions!

Wonderful place, they are furthering construction and are still able to accommodate customers while doing so.

Excellent service

HUGE thank you to Derek H. in sales for restoring our faith in a satisfying car-shopping experience as well as Byers Imports for proving that there ARE dealerships that believe in treating people like customers and not targets.

Daughter bought her dream car under 10K. With only one car between the 2 of us. She got a great deal on 2018!

So far it's pretty good.

Pandemically speaking, the Subaru new car inventory was zero .. except the one Outback on the sales floor, and the Porsche lot was rather full. Not sure what that truly means - but we can draw multiple conclusions in light of Maslow's needs/wants hierarchy and other existential absurdism.