FAQs Answered by Byers Volkswagen

You hear just about every question you can imagine when you’ve been in business for decades. We know your time is precious, so to help streamline the process we put together this list of frequently asked questions to help you through the shopping experience at Byers Volkswagen. We hope that by helping to prepare you for the purchasing procedure, your car shopping will cut into less of your valuable time. To get a head start on the process, check out some of the FAQs listed below, or you are welcome to reach out to us directly for any additional questions or concerns.

Byers Volkswagen dealership photo, in Columbus Ohio


Q: Is a test drive really that important?

A: Feeling how a vehicle handles beneath your fingertips can put into perspective if this is the vehicle for you. Online research can only get you so far without checking out a ride in person. It’s the same idea as trying on a shirt to ensure that the tag size is accurate. You want to make sure all the listed information is doing its job, and more importantly, that this vehicle handles the way you like and that there isn’t anything about the driving experience that leaves you second guessing. We always advise a test drive to ensure you are happy with your pick. Online research is great to give you an idea of what you’re looking for, but nothing beats getting to try out your upcoming ride for yourself. Schedule a test drive by giving us a call, and one of our experienced team members will happily help you find the ride of your dreams.

Q: Why would I buy a used vehicle?

A: With our extensive inventory of preloved rides, we’re certain there’s an option that meets both your budget needs and your desired vehicle type. When you choose to go with a pre-owned vehicle, you’re saving money in the long run, and you can potentially land a lower monthly payment or shorter term. Preloved rides have some reviews and you can search for any outstanding issues with a certain model year so you’ll know what you want to watch out for even before you arrive. There’s a ton of research out there on older model cars, so why not take a look and discover the best preloved ride that works for you. There’s also the chance of a lower insurance rate as compared to a new model, so you can save money in more places than one. Check out our pre-owned showroom today and see what’s in store for you.


Q: Do I really need to have the scheduled maintenance performed?

A: Routine maintenance helps keep your vehicle running smoothly and when you stay up to date on scheduled service, you can fight off the likelihood of more costly repairs or catastrophic issues going unnoticed. Taking care of your ride in needed increments can help keep your vehicle from pushing its limits and ultimately resulting in parts going bad or getting damaged before their time. It might seem like you’re losing money initially, but paying out in small amounts to keep your vehicle at its best is easier to stomach than a high dollar cost for an unknown or ignored issue.

Q: How often should I get my tires rotated?

A: Your tires are the only part on your vehicle that physically connects with the road. By rotating your tires you’re aiming for attaining the maximum life they can provide. Changing the position on the vehicle helps your tires wear evenly and extends their longevity. Getting your tires rotated every 6,000 to 8,000 miles is a good idea, but the general recommendation is to have your tires checked whenever you stop in for routine maintenance. This is something easy to check during a service appointment and you can know ahead of time if there’s an issue with one of your tires or if it’s coming time for replacements.


Q: How can I trade-in my car?

A: We accept old vehicles on a trade-in basis and offer you money towards a new Volkswagen. The amount offered is based on a variety of factors and we would need to see the vehicle in person to determine the final quote. Our online tool gives you a rough idea of the amount we may offer. Choose any of these options to learn what the value of your vehicle is:

  • Call our VW finance center for a preliminary estimate.
  • Visit our website and use our Volkswagen certified trade-in program to get a quote.
  • Bring your car to us at 401 North Hamilton Road in Columbus, Ohio to speak to our sales experts.

Q: I don’t have any credit. Can I still buy a vehicle?

A: Absolutely! We’ll work with you to find the best financial option possible for you, and we’re dedicated to help you land in a new Volkswagen. We know credit is a tricky thing and it can slip for reasons completely out of your control. We believe that you deserve to drive a ride that you love regardless of where your credit sits. Contact us today at Byers Volkswagen to learn about the models we currently have available and for help choosing a financial option that’s right for you.

About Us

Q: When is your showroom open?

A: Our showroom is open:

  • Monday through Friday: 9:00 AM to 6:00 PM
  • Saturday: 9:00 AM to 5:00 PM
  • We are closed on Sundays.

Q: Why should I choose Byers Volkswagen?

A: We are dedicated to you through your entire car-shopping journey. With over a century of serving the Columbus community, we’ve not only established our place as your one-stop shop for Volkswagen rides, but our care and determination to better our community and our dealership experience shows through year after year. Come see us in person and discover why so many people choose to cruise around Columbus in a Volkswagen.